Cancelling Resume Genius, the details

Resume Genius Refunds, Charges, and What to Do When Cancelling Goes Wrong

This is the detail page behind the short guide to cancelling Resume Genius. It covers where to cancel and what access you keep, how to save your resume first, every price on the US pricing page, the refund promise and the Terms that limit it, and the complaints that come up most.

Free account for downloads. No credit card. No watermark.

Quick answer

Where to cancel
Log in, select the profile icon in the upper-left corner, click My Account, open My Subscription, and click Cancel Subscription (cancellation FAQ). Phone (866) 215-9048, live chat and [email protected] also work, Monday to Friday 8am to 7pm EDT (contact page).
Access after cancelling
The cancellation takes effect at the end of the paid term. After that you can view your documents but not download, print or edit them, as of September 2026 (Terms of Use).
Refund policy
The pricing page promises a full refund if you ask within 14 days. The Terms of Use require you to contact customer service before the trial term ends, and say the remaining subscription is not refundable after that. Cancelling alone does not trigger a refund (pricing, Terms of Use).

Before you cancel, save your resume

Once a cancellation takes effect, Resume Genius keeps your documents viewable but switches off downloading, printing and editing, as of September 2026 (Terms of Use).

Keep the content without keeping the subscription

SmoothApply imports a PDF, a DOCX file, or a photo of a printed resume and makes it editable again, with free PDF, DOCX, and TXT downloads and no watermark once you create a free account. See the Resume Genius alternative for the full comparison.

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What you are charged if you do not cancel

Resume Genius lists three options on its US pricing page as of September 2026 (pricing).

Plan Up-front Then
14-Day Trial $2.95 for 14 days $23.95 every four weeks, auto-renews until cancelled
Annual $95.40, shown as $7.95 per month Charged once for 12 months, auto-renews yearly
Free tier $0 No recurring charge; downloads limited to TXT

Resume Genius describes the $23.95 charge as monthly, but it recurs every four weeks, which is 13 charges a year rather than 12.

The trial and annual plans bundle a resume review, a digital resume and US job board access with the builder, which is where the price goes if you only wanted the download (pricing).

Common problems

On Trustpilot the five-star reviews praise ease of use, support and templates, while the one-star reviews cluster around two themes, as of September 2026 (Trustpilot).

"I did not know the trial would convert"

Reviewers describe the $2.95 payment as a one-time fee and the $23.95 charge as a surprise. The renewal is stated on the pricing page, but it arrives four weeks later without a reminder that reviewers noticed (Trustpilot).

"I asked for a refund and was refused"

The 14-day promise is real, but the Terms tie it to contacting customer service before the trial term ends. Requests after that point are declined as outside the window (Terms of Use).

"I cancelled and lost my resume"

Cancelling does not delete documents, but it does remove downloading, printing and editing once the term ends. If the file was never downloaded, the only way back in is to pay again (Terms of Use).

A free alternative for the next resume

If you only ever needed one resume, SmoothApply is a free resume builder with unlimited PDF and DOCX downloads and no watermark. All 93 templates are on the free plan, and a free account is all it takes to download. The only paid extra is unlimited AI writing, which never touches the download button.

See the free resume builder

Related guides

Resume Genius is run by Sonaga Tech Limited, as of September 2026 (contact page). The pages below use the same sources.

Disclosure: SmoothApply is not affiliated with Resume Genius or Sonaga Tech Limited. Steps, prices and policies reflect Resume Genius's US pricing page and Terms of Use read on September 3, 2026, and its cancellation FAQ and contact page read on September 8, 2026. Policies change; check the linked sources before acting.

More questions

What does Resume Genius charge if I do not cancel?
The 14-day trial is $2.95 and renews at $23.95 every four weeks. The annual plan is $95.40, shown as $7.95 a month, charged once and renewed yearly. The free tier downloads TXT only (pricing).
When does a Resume Genius cancellation take effect?
At the end of the paid term you have already been charged for. You keep access until then, and no further charge is made after it (Terms of Use).
Who runs Resume Genius?
The contact page names Sonaga Tech Limited, with an office at Hertensteinstrasse 51, 6004 Lucerne, Switzerland, as of September 2026 (contact page).