This is the detail page behind the short guide to cancelling Zety. It covers where to cancel and what access you keep, how to save your resume first, exactly what Zety charges, its refund terms, and the common problems people hit.
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As of September 2026, Zety's free Basic Package lists one download line, "Download in TXT Format". PDF and Word downloads appear only under the paid Pro and Annual packages (zety.com/pricing, Zety FAQ).
If you have a PDF or DOCX from Zety, you can import it into SmoothApply and keep editing there; downloads are free in PDF and DOCX with no watermark. If all you have is the TXT file, open a template and paste your text into each section. If you saved only the PDF, see how to convert a resume PDF to Word.
Import your resume freeZety's US pricing page says: "After 14 days, auto-renews at $25.95 billed every 4 weeks. Cancel anytime." The Terms add that an active subscription "will automatically renew as described on the offer page until you terminate the contract" (as of September 2026, zety.com/pricing, Terms of Use).
| Zety plan | First charge | Renews at | Interval |
|---|---|---|---|
| Pro Package | $1.95 for a 14-day trial | $25.95 | Every 4 weeks |
| Annual Package | $71.40 at once (shown as $5.95/month) | $71.40 | Each year |
| Basic Package | Free | No charge | TXT download only |
"Every 4 weeks" is not monthly. A 52-week year holds 13 four-week periods, so a year on the Pro plan means 13 charges of $25.95, or $337.35, not 12. No lifetime or one-time plan was listed (as of September 2026, zety.com/pricing).
The figures above are US pricing; prices differ by country, and Zety lists separate support hours for the UK, India, and Saudi Arabia (as of September 2026, zety.com/contact).
Recurring themes in public reviews as of September 3, 2026: Zety's Trustpilot profile shows 12,703 reviews at 4.3 out of 5 with 14 percent at one star (Trustpilot), and the BBB profile for Bold LLC, the operator named in Zety's Terms, shows an A+ rating and 247 complaints closed in three years (BBB).
Recurring charges after the trial are the most common negative theme on Trustpilot and in BBB complaints as of September 2026. One BBB complaint reads: "They charged me 6 months in a row, Never 1 email regarding the upcoming charges" (Trustpilot one-star reviews, BBB). Zety's Terms do not promise a reminder before renewal, so set your own on day 12. If you never received a cancellation number, Zety may have no record of your cancellation; contact support with your screenshot and ask for written confirmation.
Trouble locating or completing cancellation online is another common theme in recent Trustpilot reviews as of September 2026 (Trustpilot), and a 2022 Reddit thread reports the cancel button doing nothing when clicked (r/assholedesign). If you cannot reach a confirmation screen, use chat or the phone line.
Phone support runs Monday to Friday 8:00 AM to 8:00 PM CST, Saturday 8:00 AM to 5:00 PM CST, and Sunday 10:00 AM to 6:00 PM CST as of September 2026 (zety.com/contact). Renewals do not wait for business hours; if day 14 falls outside them, cancel online or email [email protected] and keep a timestamped copy.
Partial or denied refunds are a recurring BBB complaint theme as of September 2026 (BBB). That matches the Terms, which do not guarantee refunds (Terms of Use), while Zety's FAQ post describes a 7-day full refund (Zety FAQ). When you ask, include the cancellation number and both dates.
SmoothApply is a free resume builder where PDF and DOCX downloads are unlimited, carry no watermark, and never sit behind a payment screen; a free account is all you need. All 90+ templates, the cover letter builder, the job tracker, and the ATS checker are included at $0 with no credit card. The only paid feature is unlimited AI writing, and that plan cancels from your account settings with access kept to the end of the billing period. See the Zety alternative comparison.
Import your Zety resume freeDisclosure: SmoothApply is not affiliated with Zety or its operator, BOLD LLC. Steps, prices, hours, and quotes reflect Zety's contact page, pricing page, Terms of Use, FAQ post, and public reviews as read on September 3, 2026. Zety can change them at any time, so confirm on zety.com before you act. Prices are US pricing.
On Zety's US pricing page as of September 2026, the Pro Package is $1.95 for a 14-day trial, then $25.95 billed every 4 weeks until you cancel, which means 13 charges in a year rather than 12. The Annual Package is $71.40 once per year and renews each year. Prices differ by country.
Source: zety.com/pricing
As of September 2026, Zety's contact page lists 800-985-7561, open Monday to Friday 8:00 AM to 8:00 PM CST, Saturday 8:00 AM to 5:00 PM CST, and Sunday 10:00 AM to 6:00 PM CST. It also offers live chat and the email [email protected], and says calling or chatting is the easiest way to cancel.
Source: zety.com/contact