Self-serve: open Account Settings, click the downgrade option, then confirm through the email Resume.io sends. Access continues to the end of the paid term. As of September 2026.
SmoothApply downloads PDF and Word free, with no watermark and no trial attached.
Refunds: a 7-day money back guarantee on the trial, and none beyond the first 7 days of the account. Charges, refunds and what to do if you are still billed: Resume.io refunds and charges.
Import the PDF or Word file you downloaded from Resume.io. Free, no watermark, nothing that renews.
Import my resumeLog in, click your profile photo in the upper right corner, open Account Settings, and use the downgrade option at the top of the page. Resume.io then emails you, and the cancellation only completes once you follow the steps in that email. This reflects the help center as of September 2026.
Source: help center
Resume.io advertises a 7-day money back guarantee on the trial, and its help center allows refunds only within the first 7 days of account creation, based on sign-up timing rather than usage. The Terms of Service say no refunds for subscription services beyond that, as of September 2026.
Sources: pricing page, help center, Terms of Service
One likely reason is an unconfirmed cancellation: the help center says clicking downgrade sends an email and the subscription stays active until you follow the steps in it. Trustpilot reviews and Better Business Bureau complaints, as of September 2026, describe charges continuing after a cancellation attempt. Email [email protected] with your confirmation and the charge date.
Sources: help center, Trustpilot, BBB complaints